tech'R TEAM
A experienced team, all products of the air travel industry
and with in-depth knowledge of what’s at stake for airlines in customer relations.
Magali Neveu
CEO I Co-Founder
Magali has a multi-sector background in the travel sector, thanks to her solid transverse experience in technology, operations and management, acquired within various settings online travel agency (Lastminute.com), traditional travel agency
(E Leclerc Voyages), contact center (Call Expert) and passenger complaints management company (SEPT).
.
Clément Defrance
CTO
After obtaining a degree in Management of Computer Engineering, Clément worked for several years in the medical field as project manager and technical manager.
For 6 years, he has been working in the aeronautics field as project manager and works in close collaboration with the business teams.
He has managed and supported projects with high added value (integration of EFB, analysis of mobility needs, risk analysis of cloud computing projects).
Marie-Paule Béchet
Co-Founder
With 25 years of experience in the airline industry including Air France in both operational and management positions, Marie-Paule has a comprehensive understanding of the challenges in customer relations that airlines are facing.
In 1999, she created the service company SEPT, which specializes in handling complaints for customers residing in France and in Europe. At the same time, she joined Customer Care Consulting, which offers its services to airlines requiring regulatory and commercial assistance in this area.
Our ambition is to enhance the passenger experience, building an emotional connection
« We understand disruption occurs, the way it is handled makes the difference to the passengers »
This leitmotiv, from passengers of any and all airlines, has rise our determination to respond to the need
for assistance experienced by passengers throughout their airport experience, providing easy and reliable solution
to enhance passengers communication and experience throughout airport experience